Healthcare Job Aid 

While taking notes may seem like an everyday task, the necessary information for each type of message differs from one business vertical ton the next. In healthcare, this information saves lives.  Many small omissions in information, such as the proper spelling of a last name or a pharmacy number, wasted an estimated 948–1300 hours a year of the manager and doctor’s time looking for necessary information. This is costing the company approximately $33,400 – $54,600 annually or $334,000 – $546,000 over ten years.

By providing a step-by-step procedure in an easily digestible and memorable way, receptionists need only remember where information is stored in the job aid to take a complete, error-free phone message. In the CDT model, this is a remember procedure job aid.